
Downloading resident letters and uploading information into finance system
Age care providers regularly check the Services Australia portal for resident letters which outline changes in their fees. ProcessX not only downloads the letters but also takes the information from the letters and updates the finance system.
Aged care providers must either download resident fee change letters from a portal or wait for the letter to arrive to then manually input the changes into their finance system. This takes approximately 20 minutes per resident.
ProcessX through the years of working with closely with aged care providers have automated the entire process. ProcessX understands the many nuances of the portal and the many types of resident fee change letters, and the numerous business rules to enter these into the finance system. The solution developed combining bots, document understanding, and AI has allowed our aged care clients to save numerous manual hours for their finance team members.
- Enabled a major ProcessX client to save over 800 days of effort annually, significantly improving overall operational efficiency.
- Freed up the finance team’s capacity, allowing them to focus on enhanced communication with families and delivering improved customer service.
- Improved billing accuracy and timeliness, leading to more transparent and predictable financial processes.
- Reduced outstanding debt levels, supporting healthier cash flow and financial stability.
- Enhanced the accuracy of end-of-month reconciliations, strengthening financial reporting and internal controls.